5D Innovations Solar Spot Terms & Conditions

Last Updated March 10, 2022

Introduction

Dear client, yes we also hate these legal stuff, but unfortunately it has to be done, right? In order for us to keep delivering excellent products and services at spectacularly low prices (not an easy thing to achieve), we must have some T’s & C’s to ensure fairness all around. Firstly let us guarantee you that we really appreciate your business and will always endeavour to treat you fairly, do everything we can to assist you with problems within our control, and go beyond the normal call of duty to assist you with problems outside of our control or influence.  As with everything, there is a limit to what we can do, as consumer goods are impacted by the environment, other people’s and your own actions. Please read these terms of sale carefully, along with the “Important Notice to Energy Product Customers” document (which contains critical information related to protective devices required to ensure honouring of warranties) before placing your order and retain a copy of these terms and your order for future reference.

Introduction

This document must be read in conjunction with our Terms & Conditions document

1.     Shipping and Insurance

 

• The goods you order will be delivered to the address you give via The Courier Guy, Triton Express, First Freight or another designated transport service (ie some importers perform their own deliveries). Door-to-door Couriers do not deliver to PO Boxes or the Post Office. At checkout, please provide a Street Address (where you can receive deliveries during working hours), along with contact details for a person who is authorised to take delivery of the items at the delivery address.
• Renewable energy equipment vary significantly in size, weight and complexity. For this reason, flat-rate shipping cannot be applied, shipping costs are calculated specifically for each unique order.  
• Your order’s weight is calculated using the higher value of actual or volumetric mass for each product. The delivery rate is calculated according to the sum of the volumetric weights of the items in your cart, the total price of the cart as well as the destination address. Products might have to be shipped from various of our satellite warehouses, and depending on the complexity of your order, products may be delivered separately, in different timeslots and by different transport companies. Although we endeavour to minimise the inconvenience of multiple deliveries, this is often necessary to reduce transport costs, which then results in a saving to you. To receive an estimate on the delivery charge, please enter your delivery details in the Estimate Delivery box on the Shopping Basket page. Please note that in isolated instances, the automated shipping estimates from 3^rd party transport companies may be incorrect. In this case we will contact you to discuss the cost impacts.
• If delivery cannot be made to your address for reasons beyond our control the Supplier will inform you as soon as possible.
• Delivery timeframes for each courier are displayed on the checkout page before you complete the order. The complexity of your order, along with the size and mass of your products, might impact the delivery timeframes. These timeframes are valid for business days, and take effect from the time that we dispatch your order. All packages are fully trackable and tracking numbers will be provided once your order has been shipped.
• If you choose liability cover for your products (highly recommended), please note that liability cover is based on our replacement cost, and therefore if your products are lost, damaged or stolen, the liability cover pay-out will be made to the Supplier, not to the Client. We will then either send you a replacement order or we will refund the full order to you. It’s at our sole discretion to choose whether to replace or refund the order, as replacement stock may no longer be available.
• If you choose to waive the liability cover offered with shipping, , and the following conditions shall take effect:
  • The liability cover rate will be deducted from the shipping charge
  • Risk of the purchased items shall transfer to the client immediately upon collection of items from the Supplier (including remote warehousing), by the shipping company. Any damages to, or losses of purchased items, shall be at the risk of the client.
• If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the presence of the courier driver. Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.
• Items which will not be used immediately, should still be inspected and/or tested as soon as possible, if it is safe to do so. Exchange of products for a direct replacement, is usually only valid for 7 days from delivery to the Client, whereafter an inspection and repair service might be in force, depending on the importer and/or manufacturer’s warranty policy.
• The cost of delivery within the borders of South Africa is determined as follows:

2.     Your Right of Cancellation & Returns

 

• You have the right to cancel the contract at any time up to the end of 7 days after you receive the goods (see below). This right may only be exercised if the packaging is not opened and the good are returned unused.
• To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the email / contact us section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
• If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned after prior arrangement to the address stated in the “Contact Us” section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit, and insured in full. Items and packaging will be inspected by the Supplier to ensure perfect condition of items.
• Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.  In all cases, as per Distance Selling regulation we will deduct the delivery / carriage costs from the refund amount. You must return the goods to us at your own expense using an insured courier service. If you prefer to return the goods via our own courier instead of sending the items yourself, costs will be calculated as per 3. Such refund will be made after deducting reasonable costs for services rendered such as postage costs, credit card processing charges, system design and assembly costs etc.
• Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
• Custom designed/ assembled energy systems that are built to customer specifications and the following cancellation charges apply:
  Stage Custom Build and built-to-order
  Paperwork Stage (within 48 hours of placing the order) higher of R 2,000 or 5% of Invoice Value
  Components Allocated and Build has commenced higher of R 5,000 or 10% of Invoice Value
  Build has been completed higher of R 7,500 or 15% of Invoice Value
  Item despatched, received and in use by customer higher of R 10,000 or 25% of Invoice Value
• Once you confirm your order as correct a standard cancellation fee will be at the expense of the customer.
• An order cancelled in transit will incur the standard cancellation fee plus additional transit costs at the expense of the customer.
• In the event of an order returned due to non-delivery (recipient not available at specified delivery address during attempts by our shipping partners), the transit costs will be at the expense of the customer.
  Build has been completed higher of R 7,500 or 15% of Invoice Value
  Item despatched, received and in use by customer higher of R 10,000 or 25% of Invoice Value
• Once you confirm your order as correct a standard cancellation fee will be at the expense of the customer.
• An order cancelled in transit will incur the standard cancellation fee plus additional transit costs at the expense of the customer.
• In the event of an order returned due to non-delivery, the transit costs will be at the expense of the customer.
• A 20% handling fee will be charged on all returned custom built items.